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Frequently Asked Questions

Your order / Payment

+44 (0)20 7098 1888

From Monday to Friday (except French public holidays), from 9:30 a.m. to 5:30 p.m.

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Which means of payment are accepted by Hermes.com?

You can only pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express®. You should enter your credit card or charge card number, its expiry date and its card verification number on the relevant page.

Is my payment secure?

All the transactions made on the Hermes.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting.

HERMÈS INTERNATIONAL has also established specific security measures to protect your personal information from non-authorised access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available on line can potentially be recuperated and used by third parties.

Do you accept international credit cards? Do you ship internationally?

We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card.

When will my credit card be debited?

Cards and other payment methods are not debited until an order has been accepted and sent. However, it is possible that your credit card or other payment method may indicate a reserve amount as soon as the order is placed.

What is the security code on my payment card?

A unique code made up of 3 or 4 digits secures remote sale transactions.

This code can be found:
- on the back of your credit card in the signature field. It is made up of 3 digits (Visa or MasterCard, for example).
- or on front, above your card number. It is made up of 4 digits (American Express, for example).